Privacy

Effective Date of Current Policy: May 15, 2018

The Privacy Policy outlines FV labs Ltd’s commitment to respecting the privacy of the visitors to our website. This Privacy Policy describes how FV labs Ltd’s. (“we”, “us” or “our”) collects and uses the personal information you provide to us on our website: www.pilgrimcollection.com (“website” or "store"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

The Privacy policy applies to all information provided by yourself, or collected by Pilgrim Collection /  FV labs limited during navigation and describes our practices for collection, use retention, disclosure and protection of your personal data. 

Pilgrim Collection/   FV labs limited respects your concerns with regard to the confidentiality of the information you provide us with. By giving us your personal information and data, you consent to let us use, study and possibly disclose such information and data, in particular to customize and optimize you navigation on the Website and to propose offers that are responding to your expectations.

We invite you to read this Privacy policy carefully along with the various notifications that may be communicated to you at the moment we collect data in order to be fully informed about the collection and use of your personal data.

1. COLLECTION OF PERSONAL INFORMATION


When you purchase something from our Store, as part of the buying and selling process, or subscribe to a newsletter, we collect the personal information you give us such as your name, address and email address. When you browse our Website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Said data is collected in pursuance of the terms and conditions of article “Cookies” of this Privacy policy.

Any information of a personal nature that you may provide to Pilgrim Collection / FV labs limited in order to use certain services is governed by the provisions of the GDPR. Pilgrim Collection may transfer your personal information outside of the European Economic Area to authorised third-parties. If the information is transferred outside the European Economic Area, Pilgrim Collection /  FV labs limited will use agreements validated by the European Commission offering personal data the same protection as that which offered in Europe (in this respect, in particular, for third parties located in the United States, they shall be part to the Privacy Shield or be subject to the standard clauses of the European Commission).

The processing of certain personal information relating to your interactions with our Website is considered profiling under the applicable regulation. These processing are conducted in our interest to offer you a shopping experience of high quality and personalized and to send you advertising and exclusive offers that are likely to interest you.

 

2. CONSENT

How do we get your consent? When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do you withdraw your consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@pilgrimcollection.com or mailing us at: Fv labs limited, 33-35 hillier street, sheung wan, Hong Kong. You can also unsubscribe using the unsubscription link inserted in each communication sent by Pilgrim Collection.

 

In order to respond to your request for access, modification or deletion FV labs limited reserves the right to request a proof of identity to ensure the legitimacy of the source of the request.

 

3. USE OF PERSONAL DATA BY PILGRIM COLLECTION / FV labs limited

Through the Website, Pilgrim Collection collects and processes personal data required solely for the following purposes: provide you with goods and services related to your order, improve our services, contact you about your orders and provide you with customer service, offer you a personalized experience on the Website, provide you with personalized advertising, detect and prevent fraud attempts.
When collecting data of a personal character, the information required for the above purposes and which is needed to respond to your requests is indicated with an asterisk (mainly civil status, family name, given name, postal code, email address and bank details). If you have not completed the compulsory fields, we will not be able to respond to your requests.
 
Data retention
The data is kept for a period that does not exceed the length of time required for the achievement of the goal pursued. We retain your personal data at a minimum for the duration established by law when it is specified. When our legitimate interest requires a different duration of retention of your data, we will consider the sensitivity of the data, the potential risk and security requirements to settle the duration of retention.
When the retention of your data is no longer necessary with regards to the purpose pursued, Pilgrim Collection/   FV labs limited will proceed to its deletion.

Recipient of data
All the personal data collected on our Website is intended for Pilgrim Collection/  FV labs limited. When processing orders, the data must be transferred to other companies on behalf of Pilgrim Collection /  FV labs limited. Whatever the circumstances, FV labs Ltd will only transfer your data to other companies in the following specific cases:
  • Fv labs Ltd is required to transfer your personal data to a third party in relation to requests you have made (payment provider, logistics provider, marketing and advertising service providers for the optimization of your purchasing experience);
  • Fv labs Ltd has received your express consent to transfer the data to a third party;
  • Fv labs Ltd is summoned by a judicial authority to transfer said data to an administrative or judicial authority.
In this context, Pilgrim Collection /  FV labs limited requires from their service providers to grant the security of your personal data and to comply with the regulation. The service providers of Pilgrim Collection /   FV labs limited are not entitled to use your personal data to pursue other purposes than those specified by Pilgrim Collection /  FV labs limitedand according to their instructions.

Data security and confidentiality
Pilgrim Collection/   FV labs limited has done everything necessary to take all useful precautions to ensure the security and confidentiality of the personal data processed, to prevent such data from being deformed, damaged or destroyed and to prevent any unauthorised third parties from having access to your data. All the security features used are state-of-the-art, particularly with respect to information systems.
Insofar as Pilgrim Collection/  FV labs limited cannot control all risks associated with Internet operations, the attention of Internet users is drawn to the potential risks inherent to using the Internet and its operation.

 

4. USE OF PERSONAL DATA BY SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment – If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

4. USE OF PERSONAL DATA BY THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links - When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

  

5. COOKIES

A cookie is a text file that can be stored in a dedicated space on the hard disk of your Terminal (computer, tablet, smartphone) by the web browser you use to consult our Website, according to the choices saved in your browser concerning cookies. The cookie file enables the web server to identify the Terminal on which it is saved during the period of validity or registration of the cookie.

When you browse the Website, data concerning the navigation of your Terminal on our Website may be saved in Cookie files stored on your terminal. These cookies enable Pilgrim Collection to offer you a personalized shopping experience linked to your login device. When you visit the Website for the first time and Pilgrim Collection wants to save a cookie on your Terminal, you are warned by an information banner at the top of the page. If you continue to navigate the Website after the banner has been displayed, you expressly consent to the use of cookies by Pilgrim Collection/FV labs limited.

You can change the cookie settings at any time. Below you will find more information concerning cookies and how you can manage cookie settings.

Cookies on the Website
Depending on the choices saved on your browser, navigation on our Website can result in various cookies, web beacons of your IP address, IDFA, geolocalisation via IP address, login and navigation information (referral URL, advertising data, visit statistics, login credentials) being stored on your terminal, so that FV labs Ltd can recognise your terminal’s browser throughout the period of retention of this information. Pilgrim Collection /

 FV labs limited so collect information on the pages you browse, the links on which you click and other actions as part of your navigation related to their commercial offer.

We’ve listed the cookies we use here so you that you can choose if you want to opt-out or not.
_session_id, unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits 
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer. 
cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.
_secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

You may be able to share information with social networks as part of maintaining an account that is personal to you. These social networking sites may allow us automatic access to information that you have posted, for example, a product or content that you would have liked or content that you clicked on. Access to this information may allow us to customise our offers to your attention based on your preferences.

Third-party cookies
FV labs Ltd can include computer applications from other sources on the Website which are designed to share the content of the Website with other people or to inform them of content you have consulted. This applies to the “Share” or “Like” button on Facebook, Pinterest and Twitter. The social media providing the application button can then identify you.

List of third party cookies (companies with whom Pilgrim Collection/ FV labs limited has a contractual relationship for the purpose of improving the user experience):

  • Klaviyo. This cookie enables to retarget the visitors who added a product to their basket during navigation with a personalised e-mail.
  • Google (Google Analytics and Adwords): Analysis. This cookie provides anonymized data that allows us to understand the behavior and marketing preferences of a user on the Site. It also helps to target our ads on Google more relevantly.
  • Facebook: Advertisement based on interests and visits. This cookie is used to relevantly target our ads on Facebook by matching Facebook data and our data.

Your choices regarding cookies
Cookies may be stored on visitors’ computers’ hard drives at the time of their connection to the Website. Cookies are small data text files that are used by websites to simulate a continuous connection to that site and enhance the visitor’s browsing experience, and will be necessary for visitors to complete their purchase session on e-commerce sections of the Website.

Visitors may set their browser to disable cookies by following the procedure as explained below.

For Mozilla Firefox
Go to "Tools" then "Options" menu
Click on the "Privacy" settings
Select your preferred option on the "Cookie" menu

For Microsoft Internet Explorer
Go to "Tools" menu, then "Internet Options"
Click on "Confidentiality"
Select your preferred level of confidentialitySelect your preferred level of confidentiality
    For Android
    Tap on the upper right button
    Go to "Settings" then "Privacy & security menu"
    Go to "Settings" then "Privacy & security menu"
      For Safari on iOS
      In the "Settings" app, go to "Safari" menu
      Go to "Accept cookies" entry under "Privacy"
      Select your preferred option

      Use of data
      Pilgrim Collection and FV labs limited will not transfer or sell your personal data to any unaffiliated third parties or partners unless Pilgrim Collection and  FV labs limited has informed you beforehand in messages, agreements or information available on the Website or you have expressly given your consent or are required by law to do so. If  FV labs limited is required by the law or a judge to provide personal data concerning you,  FV labs limited Ltd shall inform you thereof insofar as possible.
      Given current technology, in particular that generally used for telecommunications networks, Fv labs Ltd cannot guarantee the confidentiality, integrity or authentication of the emails you send or receive from Fv labs Ltd.

       

      6. CHANGES TO THIS PRIVACY POLICY

      We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

       

      7. CONTACT INFORMATION

      If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@pilgrimcollection.com or by mail at Pilgrim Collection, FV labs limited, 33-35 Hillier street, Sheung wan , Hong Kong.

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